Ripple FAQs – Your Questions Answered

Yes

We ship worldwide.

If for any reason you would like to exchange an item, contact us within 14 days of receiving it.

On first exchange we offer a free return label.

Excluding discounted items.

If for any reason you would like to return an item, contact us within 14 days of receiving it.

Once we receive your returned items in a new and unused condition you will get a full refund.

Excluding discounted items.

YES WE DO! our German LUCID identification number is DE4729442479920 and you can recycle our packages with Lizenzero.

Worldwide shipping is 2-5 Business days with DHL Express 

All items will be ready to ship out within 1-3 days from our studio in Israel.

All orders leave our studio within 1-3 days of being placed. Once shipped you will get an email with all the tracking details.

*If you are a registered user, you can check your order status by simply signing into your account, clicking your name, and selecting My Orders from the dropdown menu. The status of your order will be shown throughout the entire process

No,

All prices include custom charges.

We do our best to fulfill and process your order within 1-3 days of its placement, after which it is shipped out of our studio. Once an order has been shipped it cannot be canceled, and therefore there is a limited window in which cancellation of an order is possible. If you choose to cancel your order please contact our customer service teamASAP! so that we can put it aside for you until your return arrives.

We do not have a contact phone number, however our customer service team goes to great measures to respond to your inquiries promptly and effectively. You are welcome to contact our customer service team via e-mail, with any inquiry, and we will get back to you as soon as possible.

We have a special Ambassador program for active yoga instructors. For more information, please fill out this form, and we will get back to you (:

If the item you ordered does not fit to your liking, you are welcome to contact us within 14 days of receiving it and we will instruct you of how to proceed with a return or exchange. Please ensure that the item remains in a new and unused condition with all tags attached.

*Refunds will be made upon the arrival of your order back at our studio in a new and unused condition

**No returns, refunds or exchanges on Sale Items.

*Please note that while we do offer free worldwide shipping, the cost of return shipping is at the expense of the customer.

Our tank tops and jumpsuits don’t have a built-in bra as we believe each one of us needs a different kind of support. Our Criss Cross Bra can be worn seamlessly with both our criss-cross tank top and our yoga jumpsuits. If you would like some extra support we recommend you try our Racer Back Bra.

Most of our items are offered in a range of sizes from S-XL. We are working hard on expanding our size range across the board, and are super excited to share with you that we now carry both XS and XXL in more items. We continue to strive to broaden our size scope and create more and more of your favorite items in a wider array of sizes!

In order to find the size best suited for your body and style preference you are welcome to click on the What’s My Size button in the page of the item you would like and enter your measurements. If you're not sure how to measure yourself please see this helpful post. Of course you are always welcome to contact our customer service team with your specific measurements and the items you are interested in, and we will be happy to assist you (:

Because the various fabrics we use have different qualities and characteristics, there may be slight differences in fit between items, even when comparing the same size. The best way to choose the right size for you is to go into the specific item you desire on our website, and click on “what’s my size” and enter your measurements and wear preference. Please remember to check the recommendation of the size calculator on every item you desire, for, based on your specific measurements, the size calculator may recommend different sizes for different items.

All ripple items are made from high-quality natural fabrics. We have 3 main types of fabric: Modal, Organic Cotton, and Stonewash Cotton. The Stonewash cotton is dyed in a process similar to jeans dye. Our dyes are vegan and non-toxic. The Modal fabric is a fiber produced from beech tree pulp. With just 5% elastin, it is soft, flexible and comfy. The Organic Cotton, which is a healthy and natural fabric. Our cotton is grown free of toxins, the dyes are organic, highly recommended for sensitive skin, and good for our planet. All of our textiles are of the highest European standards, with fair labor all along the production process.

Our items are machine washable. We recommend you use a gentle or delicate cycle up to 86 °F / 30 °C, and hang to dry.

Do not bleach

Do not iron

Do not tumble dry

Dry in shade

We are based in Israel, and all of our items are made in israel aswell, with respect to the people and the planet.