Shipping & Returns

SHIPPING: 

FREE WORLDWIDE SHIPPING

 ***PLEASE NOTE THAT DUE TO THE HOLIDAY SEASON THERE MIGHT BE DELAYS IN DELIVERIES 

 

All items will be ready to ship out within 1-3 days from our studio in Israel.

The order will be shipped to the address provided on our website's checkout unless specified otherwise.


Shipping to U.S ==> door-to-door 10-25 business days.

Shipping to Canada ==> door-to-door 10-25 business days.

Shipping to Europe ==> door-to-door 10-25 business days.

Shipping to Australia ==> door-to-door 10-25 business days.

Shipping to ROTW ==> priority airmail 10-25 business days.

We ship everything with priority airmail that doesn't require a signature, if you wish to sign once receiving your order please choose express shipping.

Important Notices

**worldwide shipping to any country that has postal relations with Israel.

**Please note that we are doing our best to make sure you will not have to pay taxes once receiving your order, but from time to time in the UK, Switzerland, Canada The EU and Czech Republic you might be required to pay customs tax depending on your country's policy.

**Shipping to Brazil, Mexico and the Philippines - please note that the local post often fails to update the tracking information, and there might be significant delays in delivery. If ordering to these countries, please be patient - it might take longer, but it will get to you.

**For any delays or issues with tracking or delivery, please contact your local post service as soon as possible with the tracking number sent in the shipping confirmation email. If needed, please contact our customer service and we will do our best to help. 

**Please note that while we do not charge for shipping on returns, in some rare cases, if a package is unclaimed, denied, or the shipping address provided by the customer is incomplete, we might charge a 10% handling fee. 

**If your order exceeds 2 Kg we will send it in two separate shipments (both free!). You will receive a notification with two order numbers, and separate tracking information.

 

RETURNS:
*No returns, refunds or exchanges on Sale/outlet Items.
Please contact us if you are not satisfied with your item and we will do our best to work it out.

We take great pride in our work and we hope that you love the items we make for you. However, if you are unhappy with your purchase for any reason simply notify us by email, send the piece back to our studio in Israel in new/unused condition within 14 days from receipt of your purchase and we will refund the purchase price.
Note, however, that we will not refund the cost of shipping back.